HELP & DELIVERY 100% Studio Handmade in Hanoi 4.9/5 Star Seller on Etsy

Shipping & International Transit Policy

Official policies of LuzyGlassArt, including our transit-damage care.

Explore Handcrafted Collection Commission Custom Piece Last updated: October 24, 2026 10 sections

1 Origin & Fulfillment Studio

Every LuzyGlassArt piece is handcrafted and dispatched directly from our studio in Hanoi, Vietnam. We ship worldwide, and each parcel is packed by hand in multi-layer protective foam inside a reinforced box.

2 Processing & Dispatch Time

Every piece is made to order, so the making time depends on the piece — it is shown on each product page. Custom commissions follow the timeline we agree with you before production begins.

3 Carriers & Worldwide Coverage

We ship worldwide with tracked international carriers, chosen per destination for the best balance of speed, reliable tracking, and safe handling of fragile artwork. If you have a preferred carrier, let us know and we will do our best to accommodate it.

4 Transit Estimates

Standard international transit is typically 5–15 business days (standard international) after dispatch. Delivery windows are estimates provided by the carrier and can vary with customs processing and local postal conditions.

5 Shipping Costs

Standard tracked shipping is priced by destination and shown in full at checkout before you pay — there is no minimum order and no surcharge added afterwards. If you would like a faster courier once your piece is made, an express upgrade is offered at the same moment, also priced before you pay. Nothing else is added.

6 Express Shipping

Need it sooner? An express air upgrade can be chosen at checkout: a faster courier once your piece is made, while the making time stays the same. Its price and estimated arrival dates for your address are shown before you pay. If you need the piece by a particular date, email luzyglassart@gmail.com before ordering and we will tell you honestly whether that date can be met.

7 Tracking Your Order

A tracking number is emailed to you automatically as soon as your parcel is scanned by the carrier, and you can follow it on our Track Order page. Please allow 1–3 business days after dispatch for the first scan to appear.

8 Customs, Duties & Import Taxes

Any import duties, taxes, or customs fees charged by your destination country are the buyer’s responsibility and are not included in the item or shipping price. We always complete customs forms accurately and honestly.

9 Lost or Delayed in Transit

Once a parcel is in the carrier’s hands, transit is outside our direct control, but we will help however we can. If your tracking stalls or a parcel appears lost, email luzyglassart@gmail.com and we will open an investigation with the carrier. If a shipment is confirmed lost in transit, we will work out a solution with you. This lost-in-transit support is separate from our transit-damage policy, which covers pieces that arrive broken. If you are a consumer in the EU, EEA or UK, the parcel is our responsibility until it reaches you, so if it is confirmed lost we will make you a new piece or refund you in full — whichever you prefer.

10 Shipping Support

For any delivery question, email luzyglassart@gmail.com or call +84 98 579 6137 during Monday–Friday, 9:00 AM–5:00 PM ICT.

Last updated: October 24, 2026