DAMAGE CARE 100% Studio Handmade in Hanoi 4.9/5 Star Seller on Etsy

Transit-Damage Care

Official policies of LuzyGlassArt, including our transit-damage care.

Explore Handcrafted Collection Commission Custom Piece Last updated: October 24, 2026 4 sections

1 Our Transit Commitment

We hand-pack every piece in multi-layer protective foam inside a reinforced shipping box, and each artwork is inspected before it leaves the studio. If the unexpected happens and your piece arrives damaged in transit, tell us: we handle every case personally, directly with you.

2 How to File a Damage Claim

Film yourself opening the parcel, in one continuous video from the sealed box to the unwrapped piece. If the piece is damaged, message us in the chat on this site, or email luzyglassart@gmail.com, within 3 days of delivery with your order ID, that video, and photos of the damaged piece and its packaging (including the inner foam and the outer box label). The video shows us how the piece arrived; the photos help us keep improving our packing.

3 How We Resolve It

We look at every claim individually and agree the solution with you, in the chat or by email — for example a replacement piece, or another fair remedy if that suits you better. Please keep the damaged piece and its packaging until we have agreed what happens next. None of this limits your statutory rights as a consumer.

4 Damage vs. Lost in Transit

This care covers pieces that arrive broken. If a parcel is delayed or lost before it reaches you, that is handled under the lost-in-transit section of our Shipping Policy — email luzyglassart@gmail.com and we will help you either way.

Last updated: October 24, 2026